CTHours Support

Contact

If you need assistance, have questions, or would like to report a bug, email us:

Typical response time: 1–2 business days.

Before you email (helps us fix issues faster)

Please include the following in your message when reporting a bug:

What you expected to happen vs. what happened
Steps to reproduce (1, 2, 3…)
Device model (e.g., iPhone 16 Pro)
iOS version (Settings → General → About)
CTHours version + build number (see below)

How to find CTHours version + build

In the app, go to Settings and look for Version / Build. If you’re using TestFlight, you can also open the TestFlight app → CTHours → scroll to see the build number.

Subscription help (Pro)

Subscription terms at a glance

Payment is charged to your Apple ID account at confirmation of purchase.
Subscriptions renew automatically unless canceled at least 24 hours before the end of the current period.
Your account is charged for renewal within 24 hours before the end of the current period.
You can manage or cancel anytime in your Apple subscription settings.

Restore Purchases

If Pro isn’t showing as active, try: Settings → Subscription → Restore Purchases.

Apple handles billing

Subscriptions are managed by Apple via your App Store account. You can view or manage subscriptions here:
Settings → Apple ID → Subscriptions

Refund requests

Refunds are processed by Apple. If you believe you were billed incorrectly, you can request a refund through Apple’s “Report a Problem” flow (Apple ID purchase history).

If issues persist

Email cthoursapp@gmail.com with:

The Apple ID email used for purchases (do not send passwords)
Your CTHours version/build
What you see on the paywall or subscription screen

Note: We cannot access your Apple payment details. Apple does not share full billing data with developers.

Account and data deletion

CTHours does not maintain a developer-hosted user database. Your entries are stored on your device and, if enabled, in your private iCloud account.

How to delete your CTHours data

Open CTHours and use any in-app clear/delete option to remove entries (if available).
Delete the CTHours app from your device to remove local on-device data.
If you enabled iCloud sync, remove CTHours data from iCloud in iOS Settings (Apple ID → iCloud → Manage Storage).

Do I need to email support to delete data?

Usually no. Because we do not control your iCloud container or local device storage remotely, deletion is primarily a user-managed action on your Apple account and devices.

Important: If you also want to stop billing, cancel your subscription in App Store settings first. Refunds and billing adjustments are handled by Apple.

FAQ

How do I export my hours?

Use the Reports section inside the app to export your logged entries.

Is my data backed up?

Your data is stored on your device. If iCloud sync is enabled, your data may sync across your Apple devices through your private iCloud account.

Why do location suggestions not appear?

If you use location-based features, ensure Location Services are enabled for CTHours: Settings → Privacy & Security → Location Services.

What if the app crashes?

If you’re on TestFlight, crashes are often captured automatically. Email us with your version/build and what you were doing right before the crash.